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Please find below link to access E-collect Manual to understand how the work flow operates.
It will take approximately 4 hours for the payment to reflect in the Loan account.
If the Amount does not reflect in the Loan account within 4 hours the amount will be refunded back to the source account.
This will depend on the Bank Partners, if the amount gets failed from the source bank the amount will be refunded back.
It is the customers onus to ensure they are sending money to the correct account. Capri will not hold any liability if the amount gets credited in another customer’s account.
All customers can email to email@example.com or call 1800-102-102-1 to raise complaints. Or they can get in touch with their Relationship Manager or visit the branch.
There are different charges for different type of Payment Methods. They charges need to be borne by the customer.