Ombudsman Scheme

Resolve your banking and financial service complaints through a fair, free, and fast grievance redressal system.

If you have any grievances, please write to us below. In case the response is unsatisfactory or you haven't received any response, you can escalate the complaint here : Customer Grievance Redressal Policy

To Know the Process for Handover of Original Property Papers. [In case of death of property owner(s)] - click here

Customer Grievance Redressal/Nodal Officer

Mr. Suhas Kandalgaonkar (Principal Nodal Officer)

Address: 701, 7th Floor, Dosti Pinnacle, Above New Passport office Road No 22, Wagle Estate, Thane West – 400604

Tel No.: 022 41799738

Email: nodalofficer@capriglobal.in

Sachet Portal - https://sachet.rbi.org.in/

Note: Above helpline number is also available for persons with disabilities.

RBI’s Complaint Management System - https://cms.rbi.org.in/cms/indexpage.html#eng

Grievance Redress Day – 25th of every month - Customer can walk in to nearest branch on grievance redress day and can approach Branch Manager or Above to get their grievance redressed without prior appointment.